Key Web Concepts, Inc. (“KWC”) appreciates your interest in our services and the opportunity to work with you. Please read these Terms and Conditions carefully. Terms are subject to change, and KWC may revise them at any time. Please refer back to this page for current Terms and Conditions.
Click here for a PDF version of Key Web Concepts' Terms and Conditions.
KWC offers an initial consultation to new Clients to better understand their needs and to ensure all questions are answered and expectations by both parties are clearly defined prior to starting a project.
Initial consultations at the KWC office are free of charge.
Travel time to and from on-site consultations (at the request of the Client) will be billed at 50% the employee’s billable rate.
KWC asks that you give at least 24 hours notice to cancel and/or to reschedule a Client consultation.
Additional consultations may be scheduled on an "as-needed" basis. They are billed at the normal hourly rate for consultations.
KWC will present the Client with a written proposal within 3-5 business days of the first website consultation, outlining website design and development services and the estimated cost for these services.
Proposals are valid for 45 days from the date of the proposal. After 45 days, if the Client has not responded, KWC will assume the proposal was not accepted, and the proposal will be null and void.
KWC will begin work on a project after an initial deposit has been received.
Website Design: 50%
Logo Design: $200.00
Print Orders: 50%
For any work done by KWC, an invoice will be prepared and sent, via email or USPS, to the Client detailing the payment due for services. Payments are due within 30 days of the invoice date.
For work that requires an initial deposit, the remaining balance is due upon completion of the project.
Other payment arrangements are made and approved at the discretion of KWC’s management.
50% deposit due required to begin work.
25% payment due after initial comp is finalized, and before website development begins.
Remaining balance due before website launch.
If a project has not been completed within 3 weeks, a progress billing on work completed to date will be issued. The Client will have 30 days to pay the invoice.
Finance charges may be applied to an outstanding invoice that is over 30 days old. Outstanding invoices are subject to 1.5% per month finance charge on the unpaid balance.
All invoices must be paid in full before a Client may receive any work completed by KWC.
A Client will receive logo files once full payment for the logo design has been received.
A Client’s website will go live once full payment for website design and/or website hosting has been received.
A Client must remit full payment for a print order prior to delivery of the products.
The Small Business Startup Package (SBSP) covers up to 6 hours total design time for the development of a custom logo and a custom business card design. 5 hours are alloted to logo design; 1 hour is alloted to business card design.
If design time exceeds 6 hours, KWC reserves the right to bill the Client outside of the SBSP. Additional work will be billed at the standard graphic design rate.
The Client will pay for the SBSP in full, prior to the start of the project.
Due to the deeply discounted nature of the SBSP, KWC does not offer refunds on the SBSP.
Website hosting invoices are billed 45 days in advance of the expiration date of the Client's website hosting account. Payments must be received no later than 15 days before the hosting expiration date. If payment is not received within the specified time frame, the hosting account may expire and the domain released to the general public.
Final designs, content and additional results from project work become the property of the Client after all fees have been paid in full to KWC. KWC reserves the right to use or reference the work in its portfolio and advertising materials.
Concepts that are not selected or used in the final project remain the property of KWC.
It is the Client's responsibility to make sure their company name is available. It is also the responsibility of the Client to secure a trademark to protect the company's name and/or image(s).
The Client agrees that any content, graphics, photos, trademarks or other artwork or designs provided by the Client for inclusion in a project completed by KWC is the Client's rightful material, or that the Client has permission from the rightful owner(s) to use these materials. KWC and its employees are not liable in any claims or suits arising from a Client's misappropriation of text or images.
KWC strives to keep costs as low as possible for our Clients. To this end, Clients are not charged a travel fee for consultations, training sessions and other Client meetings that take place at the KWC office.
However, a travel fee will be incurred for Client meetings that do not take place at the KWC office. The Client will be billed at half-time for travel time to and from a requested meeting site.
Last updated 06/09/2011