Hey there, my name is Erin and I am very excited to join the KeyWeb team as their copywriter. The welcome I received here is just what I needed to assure me I made the right choice in coming on board. To top it off, I received the phone call from our company president, Jim Thomas, [...]
Just getting started with Twitter? Befuddled by the difference between a tweet and a direct message? Had it up to *here* with hashtags?
These resources will help you learn the lingo and find out how to use Twitter to boost your business.
Is social media an effective customer service tool? It’s time to find out. When I run into the latest problem with my ISP, I try something new. I turn to Twitter to (hopefully) get my problem fixed.
December turned out to be a big month in the world of URL shortening services. With the rise in the use of Tweets and status updates came the popularity of URL shorteners. With the message length limits in place on Twitter, Facebook, LinkedIn and the like, every character matters. As their name implies, URL shorteners [...]
One of the great things about using social media (new media) is that you can provide customer service in innovative ways. Share information creatively – but make sure to stay on topic. Irrelevant posts, Tweets and status updates could turn customers off and leave them wanting more. So, how can you use social media to [...]
You’ve heard all about Twitter. Your company seems interested in developing a Facebook Page. You’re considering setting up a LinkedIn profile. But why? Getting involved sounds like a good idea, but what kinds of benefits are there to social media? Increased Visibility A presence on a site like Facebook could substantially increase your visibility on [...]
Social media is definitely a force to be reckoned with. Millions of people are using LinkedIn, Facebook, YouTube; sites like Twitter are experiencing astounding growth rates. Not only are people using social media a lot, but they’re starting to expect others (especially companies) to start using or already be using Facebook, Twitter, Flickr and other [...]
Today, you can’t watch TV, listen to the radio, flip through a magazine or even surf the Web without hearing or seeing something about social media. Companies refer you to their Twitter; businesses say to check out their Facebook Page. But what is this “social media” phenomenon? Facebook, Twitter – what are they to us? [...]